Privacy Policy

Vote yes for a better cambridge road estate

At Cambridge Road Estate we are committed to protecting
and preserving the privacy of our visitors’ information
when visiting our site or communicating electronically with us.

Privacy Policy

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.

2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information. When your information is collected we will tell you the purposes for which such information will be used and allow you to choose how you wish to be contacted. We will also tell you where the provision of information is mandatory or optional.

3. When you interact with one of our services we will gather information when you register, when you use our site through cookies or if you choose to reveal information in postings and when you enter sales promotions and competitions. We may use this information in the following ways to provide our service(s) to you as a user of our sites to enhance your user experience, to carry out our obligations arising from any contracts entered into between you and us, to ensure that content from our sites is presented in the most effective manner for you and your device, to identify you when you visit our sites (including to assist with logging you in), to notify you about changes to our sites, to help diagnose problems with our server and to administer our sites.


If you leave your contact details by registering for updates through our website, your contact details will be kept by the Royal Borough of Kingston upon Thames’ Cambridge Road Estate Regeneration team. We collect personal contact details to keep you informed of consultation events, updates and any potential impacts that the development project may have in your area.

We collect your opinions and personal details for consultation purposes only. Personal data collected will only be securely shared with the Royal Borough of Kingston upon Thames and Countryside. Your details will not be shared with any third-party. Your details will be kept securely for two years after the consultation has completed.

You have the right to have your data deleted at any time. If you would like to see which data we hold onto, or if you would like us to delete your data, please contact

Your consent

By using our sites and submitting information, you consent to the collection and use of your personal data by us as described.


Please note that our sites may from time to time contain links to and from other websites. If you follow a link to any of these websites, please note that we are not responsible for the privacy practices or the content of such websites and the information practices of those websites are not covered by this Privacy Policy. Please check the individual privacy policy of any website before you submit any personal data to them.

Data storage and retention

Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of a website, you are responsible for keeping this password and any other log-in details confidential and we recommend that you do not share your password or other log-in details with anyone. You will be responsible for all activity under your username/login details. We will keep your personal data for only so long as is necessary or as otherwise required by applicable law.

By submitting your personal data, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data subject rights

As a data subject, you may have rights in relation to your personal data which include:

1. Right to rectification. You may request that we rectify any inaccurate or incomplete personal data.

2. Right to withdraw consent. You may at any time withdraw your consent to the processing of your personal data carried out by us on the basis of your previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.

3. Right to make a subject access request (SAR). You may request in writing copies of your personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit proof of your identity and any payment permitted by law, where applicable.

4. Right to object to processing including automated processing and profiling. We do not always make automated decisions about data subjects.

5. Right to erasure. You may request that we erase your personal data. We will comply unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with. Also, you may request that we restrict our processing of your personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as a legal obligation to continue processing your personal data in a certain way.

6. Right to data portability. In certain circumstances, you may request we provide a copy of your personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. To the extent it applies to us a controller, we will comply with a transfer request. Please note that a transfer to another provider does not imply the erasure of your personal data which may still be retained for legitimate and lawful purposes.

7. Right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or complaints in relation to how we process your personal data. However, each data subject has the right to contact the relevant supervisory authority directly. This Privacy Policy should be read together with our Cookie Policy and Customise Your Settings

Legal information and how to contact us

Under the EU General Data Protection Regulation GDPR we have to say who the ‘controller’ is for services provided through our sites the controller is the department responsible for protecting information the Data Protection Team.

If you would like to exercise your data subject rights or have any questions about this Privacy Policy, please address your request to the ‘Data Protection Team’ by email to:

CRE Regeneration Team

Cookie Policy

The Cambridge Road Estate Regeneration team is committed to protecting and preserving the privacy of our visitors’ information when visiting our site or communicating electronically with us. This Cookie Policy explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them.

We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us on For information on how your information is collected and used by us in general, please see our Privacy Policy.

1. What is a cookie?

1.1 Cookies are small text files that are stored by your browser on your computer or mobile device. A cookie allows your preferences or actions across a site (or across different sites) to be remembered on subsequent visits. Cookies are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (e.g. by remembering your user preferences).

1.2 Most web browsers automatically accept cookies, but if you do not want information collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read section 5 below for more details about how to do this).

1.3 We work with other third-party organisations to provide the services on our website. A third-party is an organisation which is not hosted at the domain address in your browser when you visit our website. These third parties may also use cookies on our website and can also place cookies on your device without you visiting their website directly. If you would like more information about third-party cookies, please read section 4 below.

2. Cookie categorisation

To help you understand cookies, we have classified each cookie as one of the following:

– required cookie (2.1)
– analytics cookie (2.2)
– targeting or advertising cookie (2.3)

2.1 Required cookie: These cookies are essential to a website in order to provide necessary functionality, such as remembering your consent preferences. Without required cookies, certain services on a website may not be made possible and a website may not perform as smoothly as it should.

2.2 Analytics cookie: Analytics cookies collect information about the use of a website and help to improve the way a website works. For example, analytics cookies may help us understand which pages are the most popular. Analytics cookies do not collect information that identifies a user personally and all information that is collected by these cookies is aggregated and anonymous.

2.3 Targeting cookie or advertising cookie: Targeting cookies or advertising cookies are used to deliver adverts which are more relevant to you and your interests, or to limit the number of times you see the same advert on a website. These types of cookies are also used to help measure the effectiveness of an adverting campaign. These cookies may be used to remember what you have looked at on a website.

Please note that third parties may also store targeting or advertising cookies on our website and please see section 4 for more information.

3. How do I consent to the use of cookies on this website?

3.1 Accepting strictly necessary cookies and performance cookies is a condition of using our website. If you reject these types of cookies then we cannot predict how our website will perform when you visit it.

3.2 You can control the use of functionality cookies, targeting cookies or advertising cookies. We explain how you can manage the different cookies we use on our website at section 5. If you prevent the use of these types of cookies then this may interrupt some services on our website.

4. Third parties cookies

4.1 In some cases, we may use third parties to manage our cookies but we do not allow any third-party to use these cookies other than for the types of purposes listed in this policy.

4.2 Third-party advertisers and other organisations may also use their own cookies or other technologies to collect information about the content of our website and/or the advertisements you have clicked on. This information may be used by them to serve advertisements which they believe are most likely to be of interest to you based on the content you have viewed. Third-party advertisers may also use this information to measure the effectiveness of their advertisements.

4.3 We do not have access or control over the cookies placed on our website by third parties and use of their cookies is subject to their own privacy policies. We recommend that you review the privacy policies of each of our third parties and we have included details at the links below.

4.4 Cookies placed by third parties may serve different purposes. They may be strictly necessary, performance, functionality, targeting or advertising cookies. For more information on these different types of cookies and what they do, please see section 2.1 2.4.

4.5 You may manage your consent for the cookies on this site here. However, to disable or reject third-party cookies you must go to the relevant third-party’s website. We have explained how you can control third-party cookies on your browser for the main web browsers in section 5.

5. Managing cookies

5.1 You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website.

5.2 Many web browsers can be set up to ask for your prior consent before an individual cookie is set on your device. This will give you control over your cookies but naturally may interfere with your browsing experience ie if you have to accept each cookie on our website (and on other websites you visit).

5.3 You may refuse to accept our cookies on your device at any time by activating the setting on your browser which allows you to refuse cookies. We have included links below to direct you to the pages of the main web browsers sites which provide details about changing your browser settings. For information on how to control cookies on web browsers which are not included below or on other devices which you use to view our website (such as on mobile phones and other mobile devices) please refer to your user manual.

5.4 Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website and it will mean that settings such as your stored username and password may have to be reset. If you adjust your cookie settings this will also affect the other websites you visit.

5.5 All of the major browsers offer tips and guidance for managing the cookies available on your browser including:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

5.6 There are also lots of different third-party browser plug ins and extensions available which you can download to make it easier to see and control your cookies. We have included a list of examples of these for the main browsers below: Ghostery.

6. Where can I get more information about cookies?

6.1 You can find out more information about internet advertising by visiting the following information websites:

6.2 Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (i.e. in addition to the control settings on your browser as set out in section 5).

7. Third-party organisations

We work with and appoint third-party consultants to support consultation and engagement activities. A data sharing agreement between parties sharing and receiving data forms a major part of our compliance with the accountability principle of the GDPR. We only share specific personal data needed to achieve consultation and engagement objectives. For instance, we might need to share somebody’s current name and address for consultation and engagement purposes.

Any information shared with partners will be held in accordance with the Council's Privacy Policy.

If you would like to exercise your data subject rights or have any questions about this Privacy Policy, please address your request to the ‘Data Protection Team’ by email to

Legal information and how to contact us

Under the EU General Data Protection Regulation (GDPR) we have to say who the ‘controller’ is for services provided through our sites the controller is the department responsible for protecting information and, in our case, is the CRE Regeneration Team.

If you would like to exercise your data subject rights or have any questions about this Privacy Policy, please address your request to the ‘Data Protection Team’ by email to:

CRE Regeneration Team

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